Last Updated: December 2024
StableKit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud streaming server platform and related services.
Information We Collect
We collect information about you when you use our platform and services, including:
- Account Information: Your name, email address, username, and password when you create an account.
- Payment Information: Billing details processed securely through PayPal. We do not store your complete payment card information.
- Server Usage Data: Information about your cloud streaming servers, including server configurations, uptime, and resource usage.
- Stream Data: Ingest endpoint configurations, stream keys, and connection metadata. We do not access or store your actual stream content.
- Technical Information: IP addresses, browser type, device information, and log data for security and service improvement.
How We Use Your Information
We use the information we collect to:
- Provide Services: Provision and manage your cloud streaming servers, process your subscriptions, and deliver customer support.
- Improve Our Platform: Analyze usage patterns to enhance performance, reliability, and user experience.
- Communicate With You: Send service notifications, updates, security alerts, and respond to your inquiries.
- Ensure Security: Detect and prevent fraud, abuse, and unauthorized access to our services.
- Comply With Law: Meet legal obligations and respond to lawful requests from authorities.
Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Third-party providers who assist us in operating our platform, including Google Cloud Platform for infrastructure, PayPal for payment processing, and email service providers.
- Legal Requirements: When required by law, legal process, or to protect the rights, property, or safety of StableKit, our users, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit using TLS/SSL
- Secure authentication with JWT tokens
- Regular security audits and monitoring
- Access controls and employee training
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Data portability
To exercise these rights, please contact us at the email below.
Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our platform is used. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@stablekit.app